Why Altec Global Inc.?

Altec Global Inc., a Toronto-based Immigration and Business consulting firm, was

established in 1992 to assist persons who wish to live, work or study in Canada. Altec Global Inc. includes an experienced team of professionals, with government and private sector experience.

OVERVIEW:

We are looking for a highly experienced Senior Client Intake Coordinator with a hunter mindset who will lead, motivate, and collaborate with their sales team in building and maintaining a sales pipeline with a high conversion rate. You are self-driven, and hungry and are constantly on the lookout for more opportunities to grow the business.

Scope of Duties:

• Answer and respond to inquiries (phone, email, messages) from
• Evaluate prospective client inquiries and phone calls, analyzing their case and background based on the firm’s SOP.
• Identify client’s needs and describe services that the firm
• Collecting prospect’s contact information and their background and recording to CRM system
• Set appointments for potential clients that meet the criteria of the firm’s
• Sending retainer agreements and following with prospects and addressing their
• Work with the marketing department to collaborate on sales and partnership strategies to increase client intake rate.
• Actively promote programs and services to market and potential clients
• Establish communications and maintain long-term partnerships with potential partners, prepare and host seminars, and information sessions, arrange meetings, and offer proposals/plans.
• Perform clerical tasks as needed
• Conduct market research to identify potential new

• Act as the primary point of contact for your accounts and build long-term relationships to achieve repeat business.
• Responding to client calls and email inquiries with a sense of urgency, while providing exceptional customer service.
• Meet and exceed key performance indicators (KPIs) and sales
• Other duties as

PERSONAL CHARACTERISTICS:

• Behave Ethically: Understand ethical behaviour and business practices and ensure your own behaviour and the behaviour of others are consistent with these
• Build Relationships: Serve honourably and establish and maintain positive working relationships with others both internally and externally to achieve the goals of the organization.
• Communicate Effectively: Speak, listen, and write in a clear, thorough and timely manner using appropriate and effective communication tools and
• Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
• Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational
• Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions which are timely and in the best interests of the
• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
• Maintenance of Confidentiality: Treats information that an individual has disclosed in a relationship of trust and with the expectation that it will not be divulged to others without permission in ways that are inconsistent with the legal requirements of the Canadian Immigration System.

QUALIFICATIONS AND REQUIREMENTS:

• Must have Bachelor’s degree/diploma
• Worked in the Immigration related field: 3+ years
• Immigration Client Intake experience: 3+ years
• Excellent organizational skills and ability to work under pressure and meet strict
• Ability to handle high work volume
• Excellent communication and research skills in English and Mandarin are
• Good time management skills with the ability to handle a high volume of activity and
• Outstanding problem-solving and decision-making
• Detail-oriented with the ability to work independently with little
• Ability to troubleshoot and solve problems efficiently and promptly utilizing the tools and resources available.
• Intermediate skills in MS Office suite (Excel, Word, Outlook) and
• Language: Fluent in both English and Mandarin Chinese is Cantonese and/or Vietnamese is an asset.

Job Type:

• Full-time and In-Office
• Monday to Friday
• Overtime, (as needed)
• Weekends, (as needed)
• Travel and different work hours to service international

Compensation:

• Salary: $45,000.00 – $60,000.00 per year, plus commission

Send your latest CV and resume to our email: [email protected]

We thank all applicants for their interest, however, only those selected for an interview will be contacted.